REFUND POLICY

UPDATED: SEPTEMBER 1st, 2025

AT NARROW PATH, EVERY GARMENT AND PIECE OF JEWELRY IS MADE WITH CARE AND PURPOSE. WE KINDLY ASK CUSTOMERS TO DOUBLE-CHECK THEIR SIZING, FINISH, AND DESIGN SELECTIONS BEFORE PLACING AN ORDER. AS A SMALL BUSINESS, WE ARE UNABLE TO OFFER REFUNDS OR EXCHANGES FOR ORDERS PLACED IN ERROR OR DUE TO A CHANGE OF MIND.

PLEASE NOTE: BECAUSE OUR PRODUCTS ARE MADE TO ORDER, WE ARE NOT ABLE TO ACCEPT RETURNS OR EXCHANGES UNLESS THE ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT. THIS POLICY ALIGNS WITH INTERNATIONAL GUIDELINES FOR CUSTOM-MADE GOODS, INCLUDING EU AND UK REGULATIONS.

SHIPPING & PROCESSING

JEWELRY: ORDERS ARE PROCESSED WITHIN 24–72 BUSINESS HOURS. SHIPPING TO THE U.S., CANADA, AND EUROPE TYPICALLY TAKES 6–10 BUSINESS DAYS AFTER PROCESSING.

CLOTHING: ORDERS ARE PROCESSED WITHIN 24–72 HOURS, PLEASE ALLOW 3–7 BUSINESS DAYS FOR PRODUCTION DEPENDING ON THE GARMENT. DELIVERY AFTER PRODUCTION TYPICALLY TAKES 7–10 BUSINESS DAYS ONCE SHIPPED.

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR ORDER IS ON ITS WAY.

PLEASE NOTE: SHIPPING TIMELINES MAY VARY BASED ON YOUR LOCATION AND THE SHIPPING PROVIDER. WE STRIVE TO DELIVER AS QUICKLY AS POSSIBLE. THESE SHIPPING TIMES ARE NOT GUARANTEES. THESE ARE SIMPLY THE GUIDELINES SHARED BY THE CARRIERS. DELAYS ARE NOT THE RESPONSIBILITY OF NARROWPATHCLO.COM

RETURNS

WE ONLY ACCEPT RETURNS IN CASES WHERE THE PRODUCT ITSELF HAS AN ISSUE — SUCH AS A MANUFACTURING DEFECT, DAMAGE DURING TRANSIT, OR IF YOU RECEIVED THE WRONG ITEM (APPLIES TO BOTH APPAREL AND JEWELRY).

TO REQUEST A RETURN:

1. ITEMS MUST BE UNWORN, UNUSED, AND IN ORIGINAL PACKAGING.

2. REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF DELIVERY.

3. WE DO NOT ACCEPT RETURNS FOR SIZING ERRORS, FINISH/COLOR PREFERENCE CHANGES, OR OTHER CUSTOMER-RELATED MISTAKES.

PLEASE NOTE: RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE ITEM WAS DAMAGED OR INCORRECT.

REFUNDS

IF YOUR RETURN IS APPROVED AFTER INSPECTION, YOUR REFUND WILL BE PROCESSED BACK TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5–7 BUSINESS DAYS. PLEASE NOTE YOUR BANK OR CREDIT CARD PROVIDER MAY TAKE ADDITIONAL TIME TO POST THE FUNDS.

PRODUCT ISSUES

IF YOU RECEIVE AN ITEM THAT IS DAMAGED, DEFECTIVE, OR NOT WHAT YOU ORDERED, PLEASE CONTACT US WITHIN 14 DAYS OF DELIVERY. INCLUDE YOUR ORDER NUMBER AND A CLEAR PHOTO OF THE ISSUE SO OUR TEAM CAN RESOLVE IT QUICKLY.

NEED HELP?

FOR QUESTIONS ABOUT YOUR ORDER OR ASSISTANCE WITH A DAMAGED OR INCORRECT ITEM, REACH US AT SUPPORT@NARROWPATHCLO.COM OR CALL US AT (220) 215-4653. WE’RE HERE TO HELP AND TRULY APPRECIATE YOUR UNDERSTANDING.